Tenant Survey 2026 | Tenants Together (Scotland)

Tenants - Rent Consultation & Letting Standards

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Welcome
Section 1 - About Your Landlord
Section 2 - Awareness of Rent Consultation
Section 3 - Tenant Involvement
Section 4 - Rent Options and Affordability
Section 5 - Consultation
Section 1 - Your Home
Section 2 - Condition of the Property
Section 3 - Information Provided at Sign-Up
Section 4 - Tenant Experience
Section 6 - Letting Standards and National Guideance
Your Details

Welcome

This survey forms part of research by Tenants Together Scotland (TTS) to understand landlord practice in relation to Rent Consultation and Letting/Re-Let Standards

The findings will inform two reports to the Cabinet Secretary for Housing to support development of national guidance.

The survey should take approximately 10–12 minutes to complete.

Individual responses will be anonymised and findings reported in aggregate.

RENT CONSULTATION QUESTIONS

The following questions are in relation to your Rent Consultation.

Section 1 – About Your Landlord

1. Is your landlord a:

1a. Landlord

1b. Which Local Authority do you live in?

2. How long have you been a tenant with your landlord?

Less than 1 year

1-5 years

6-10 years

More than 10 years

Section 2 - Rent Consultation

3. Before your rent increases, are you aware that your landlord must consult tenants about rent changes?

Yes

Not sure

4. How do you usually hear about rent consultations? (select all that apply)

Letter

Online Survey

Text Message

Tenant Meeting or Event

Through a Tenant Group or RTO

Social Media

Other

5. Is the information about rent increases clear and easy to understand?

Yes

Sometimes

Not Sure

5a. Please Explain

Section 3 - Tenant Involvement

6. Before the rent consultation is issued, are tenants involved in shaping the consultation or discussing possible rent options?

Yes

Not sure

6a. Any other information?

7. Are you personally involved in any of the following?

Registered Tenant Organisation (RTO)

Scrutiny group

Tenant panel

Tenant association

None of these

Other

8. If you are involved in a tenant group, are you asked for your views before the rent consultation is issued?

Yes

Sometimes

Not applicable

Section 4 - Rent Options and Affordability

9. When your landlord consults on rent increases, how many options are usually presented?

One

Two

Three

Four or more

Not Sure

10. Does the consultation explain what the rent increase will pay for? (for example repairs, improvement or services)

Yes

Not sure

11. Do you think your landlord considers whether rent increases are affordable for tenants?

Yes

Not sure

11a. Please Explain

12. Do you think tenant responses influence the final rent decision?

Yes – tenant views influence the decision

Sometimes – they are considered but not always followed

No – the decision seems already made

Not sure

Other

13. Has your landlord ever set a rent increase that was different from the option most supported by tenants through the consultation?

Yes

Not sure

13.a If yes, was the reason explained to tenants?

Yes

Not sure

13b. Please tell us the reason

Section 5 - Consultation

14. Which methods has your landlord used to consult you about rent increases?

By Post

Online survey

By Text

Online Meetings

Tenant Meetings

Drop-in Events

Telephone

Other

15. Do you usually take part in rent consultations?

Yes - Always

Sometimes

15a. If No, Please Explain Why?

16. What would make rent consultations more meaningful for tenants?

17. Do you think national guidance on rent consultation would help improve how landlords involve tenants?

Yes

Not Sure

17a. Please explain further if you wish:

Letting / Re-Let Standards

The following questions are in relation to your Letting / Relet Standards

Section 1 - Your Home

1. When did you move into your current home?

Less than 1 Year

1-5 Years

More than 5 Years

Not Sure

2. Was your home newly built when you moved in?

Yes

Not Sure

Section 2 - Condition of the Property

3. How would you describe the condition of your home when you moved in?

Very Good

Good

Acceptable

Poor

Very Poor

Not sure / can’t remember

4. Was the property clean when you moved in?

Yes

Partly

Not sure / can’t remember

5. Was decoration completed before you moved in?

Fully

Partly

Not Decorated

Not sure / can’t remember

6. Were floor coverings provided?

Yes - Throughout

Yes - Some Rooms

Not Sure / Can't Remember

7. Who was responsible for preparing the property before you moved in?

	Landlord	Tenant	Shared	Not Sure	Not Applicable
Cleaning
Decoration
Flooring
Outdoor Areas

Outdoor Areas

8. How would you rate the following external features when you moved in?

	Very Good	Good	Acceptable	Poor	Very Poor	Not applicable
Paving / paths (e.g. even, not damaged, no trip hazards)
Fences / gates (secure and not damaged)
Sheds / outbuildings (structurally sound and usable)
Drainage (no standing water, drains clear)
Lawns / garden areas (tidy and maintained)
Boundary walls / railings (stable and in good repair)
External lighting (working where provided)
Rubbish / recycling storage areas (clean and usable)
Trees / hedges (cut back and not overgrown)

Section 3 - Information Provided at Sign-Up

9. When you moved in, did you receive information about:

	Yes	No	Not Sure
Heating system instructions
Safety certificates
Meter readings
Appliance manuals/How they work
Your landlord’s letting standard

9a. Any other information?

10. Did your landlord tell you about any support available when moving into your home? Examples: may include starter packs, white goods schemes, decoration packs, advice services or community groups.

Yes

Not Sure

10a. If Yes, Please explain what support

Section 4 - Tenant Experience

11. Were you asked by your landlord about your satisfaction with the condition of the property after moving in?

Yes

Not Sure

12. If you reported any issues when moving in, were they resolved quickly?

Yes

Partly

On-going

No issues reported

Not Sure

Other

Section 6 - Letting Standards and National Guideance

13. Are you aware whether your landlord has a policy that sets out the condition a property should be in before a new tenant moves in (sometimes called a “letting standard”?

Yes

Not Sure

14. Do you think there should be a national minimum standard for the condition of homes before tenants move in?

Yes

Not Sure

15. What should be included in a national minimum letting standard?

Final Comments

16. Please provide and additional comments about rent consultations or the condition of homes when tenants move in.

Your Details

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First Name

Last Name

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